Shipping policy
SHIPPING POLICY
Processing Time Orders are typically processed and produced within 2-7 business days. As we use print-on-demand production, each item is made to order especially for you. During peak seasons or promotional periods, processing may take up to 10 business days. You will receive a confirmation email with tracking information once your order ships.
Shipping Within the EU We use print-on-demand fulfillment partners with production facilities within the European Union to ensure quality and faster delivery.
Delivery Times
- Standard Shipping (EU): 4-10 business days after production
- Express Shipping (EU): 2-5 business days after production (where available)
Total time from order to delivery: 6-17 business days
Delivery times are estimates and may vary due to carrier delays, remote locations, or unforeseen circumstances. Under EU law, goods will be delivered within 30 days unless otherwise agreed.
Shipping Costs Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method. Free shipping promotions, when available, will be displayed at checkout.
VAT & Customs For shipments within the EU, VAT is included in the product price where applicable. No additional customs duties apply for intra-EU shipments.
Order Tracking Once your order ships, you'll receive a tracking number via email. You can track your shipment through the carrier's website.
Right of Withdrawal (EU Consumer Rights) EU customers have the right to cancel their order within 14 days of receiving the goods, without giving any reason. Please note that personalized or custom-made items may be excluded from the right of withdrawal under EU law. To exercise your right of withdrawal, please contact us at [your email address]. You must return the goods within 14 days of notifying us. Return shipping costs are the responsibility of the customer unless the item is defective.
Delivery Deadline Goods will be delivered within 30 days from the date of order confirmation, unless a different delivery period has been agreed upon.
Risk Transfer The risk of loss or damage to the goods passes to you upon delivery.
Shipping Restrictions We ship to all EU member states. Some remote areas or islands may have extended delivery times or additional shipping fees.
Lost or Damaged Shipments If your order is lost or arrives damaged, please contact us within 14 days of the expected delivery date. We will work with our fulfillment partners and carriers to resolve the issue promptly.
Address Changes Please ensure your shipping address is correct before completing your order. We cannot modify addresses once production has started. Contact us immediately if you need to make changes.
Contact Us For shipping inquiries, please contact us at support@phenomx.store